hi all, im writing this because i am so mad with my new blackberry storm, i got a new replacement unit last week after I go up and down to imobile requested for a new phone, my previous phone screen was totally blank and cannot “ON” at all. Today i got a new phone from them. At a first place, i think i am so happy because all my headache about the phone was gone. but now im facing a new problem, the screen always freeze and i cannot scroll and click! WTF?
It is my fault or i dont have any good luck to use blackberry?
So what is my solution? What if this happen to you? My explanation below might help:
1. Try to pull out the battery, a lots of website on the net call it a soft reset
If this method does not work, try
2. Go to Options > Security Options >General Setting > Press Menu > Wipe Handheld
if this method also does not work, try
3. Try Wipe wit JL_Cmder
Pre-Wipe Tasks
1. Download and install Jl_Cmder to your PC ( Click here to download Jl_Cmder ) Reference Link
2. Make sure ALL your data (i.e. contacts, appointments, memos and etc) are backed up or synced before proceeding! This will wipe everything off of the device
3. Make sure you have the latest version of both Desktop Manager and the Handheld OS installed on your PC. If you need them then download them from here:
Desktop Manager and Handheld OS List
4. From the PC navigate to c:\program files\common files\research in motion\apploader and delete the file vendor.xml
If you have never installed the Handheld OS before then the vendor.xml file will not be on the PC and you can skip this step
5. Plug the device into the PC using the USB cord and make sure Desktop Manager is closed
Wipe The Device
1. Wipe the device using Jl_Cmder
This may take several attempts to connect to the device, so keep trying until it connects and wipes
2. The device will reboot to a white screen with a ‘507′ error
Install OS and Restore
1. Open Desktop Manager and select Application Loader
2. Install the OS by following the prompts and selections
3. The device will reboot. It can take up to 15 minutes for the 1st boot.
4. Restore the previously made backup or re-sync
5. Install the battery back into the device and unplug from the PC
If this method also does not work, send it back to your vendor and ask for a new one!
hope this helps,
i will post some screen shot soon.
